Effective Date: February 24, 2025
At VeloCoin, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services on the VeloCoin cryptocurrency trading platform (“Platform”), operated by Alphabet3.
By accessing or using the VeloCoin Platform, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. Please read this policy carefully to understand how we handle your personal data.
We collect several types of information in connection with your use of our Platform:
Personal Identification Information: When you register an account, we may collect personal details such as your name, email address, phone number, date of birth, physical address, and government-issued identification (if required).
Transaction Information: We collect information related to the transactions you make on our Platform, including trade history, cryptocurrency deposits and withdrawals, and payment methods used.
Payment Information: If you deposit or withdraw fiat currency, we may collect payment details such as your bank account or payment provider information.
Device and Usage Data: We automatically collect information related to your device, IP address, browser type, operating system, and usage patterns when you interact with our Platform. This data helps us improve the functionality of our Platform and enhance your user experience.
Communication Data: We may collect information from communication you have with us, including emails, chat messages, or customer support inquiries.
We use the information we collect for the following purposes:
Providing Services: To provide, maintain, and improve our cryptocurrency trading services, including processing trades, deposits, withdrawals, and transfers.
Account Management: To create and manage your account, including verifying your identity, confirming transactions, and responding to any inquiries or requests.
Security and Fraud Prevention: To detect and prevent fraudulent activities, protect the integrity of our Platform, and ensure compliance with applicable laws and regulations.
Customer Support: To provide support and respond to your questions or concerns about your account or transactions.
Communication: To send you important updates, service announcements, promotional content (if applicable), and other relevant information regarding your use of our Platform.
Legal Compliance: To comply with legal requirements, such as anti-money laundering (AML), know your customer (KYC) regulations, and tax reporting obligations.
Analytics: To analyze and improve the functionality of our Platform, enhance the user experience, and tailor our services to your needs.
We will not sell, rent, or share your personal information with third parties for their marketing purposes without your consent. However, we may disclose your information in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Platform and providing services (e.g., payment processors, data storage providers, etc.). These service providers are bound by confidentiality agreements and are only permitted to use your information for the purposes specified by us.
Legal Requirements: We may disclose your information if required by law, court order, or governmental request, or to comply with applicable legal processes, including fraud prevention and tax compliance.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any changes to the ownership of your information.
With Your Consent: We may share your information with other parties when you provide explicit consent to do so.
We take the security of your personal information seriously and use commercially reasonable physical, administrative, and technical measures to protect your data. This includes encryption of sensitive information and regular security assessments to safeguard your information from unauthorized access, disclosure, alteration, and destruction.
However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
You have the following rights regarding your personal information:
Access and Correction: You can access and update your personal information at any time through your account settings. If you believe any of the information we hold is incorrect, you may request that it be corrected.
Data Deletion: You may request the deletion of your personal data, subject to any legal or contractual obligations we may have to retain certain information. If you wish to delete your account, please contact our customer support team.
Opt-Out of Marketing Communications: If you no longer wish to receive marketing communications from us, you can opt-out by following the unsubscribe link in any email we send or by contacting us directly.
Data Portability: You may request a copy of your personal data in a structured, commonly used format, which you can transfer to another service provider.
If you wish to exercise any of your rights, please contact us using the details provided below.
We use cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your experience on the Platform. These technologies help us analyze user activity, improve the Platform's performance, and personalize your experience.
You can choose to accept or decline cookies by adjusting your browser settings. However, some features of the Platform may not function properly if cookies are disabled.
For more detailed information, please refer to our Cookie Policy.
As VeloCoin is a global platform, your personal information may be transferred to and processed in countries outside of your jurisdiction. These countries may have different data protection laws than your country of residence. By using the Platform, you consent to the transfer of your information to such countries, provided that we take appropriate steps to ensure your data is protected.
VeloCoin does not knowingly collect or solicit personal information from individuals under the age of 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible.
We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page with a new effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If we make significant changes to this Privacy Policy, we will notify you via email or through a notice on the Platform.
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
By using VeloCoin, you acknowledge that you have read and understood this Privacy Policy, and you consent to the collection, use, and processing of your personal data as described. If you do not agree with this Privacy Policy, you must immediately cease using our Platform.